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At our core we believe we are here to support and help our clients, whether they be individuals, or large and small businesses who have suffered loss or damage to their property or other interests.

It’s this underlying purpose that drives us, whether we are responding to the aftermath of some of the world’s most tragic disasters or personal calamity, to live up to our promises.

We think it’s important to see things through the lens of our clients and respond not in a transactional manner but in a human way, sympathetically and always fairly. All of this is backed up with their cutting edge expertise and experience enabling us to make fast decisions focusing  on our clients’ needs, not formalities

Gracechurch Service Quality Marque

We are pleased that our claims service has been awarded a Gracechurch Service Quality Marque.

What is the Gracechurch Service Quality Marque?

  • A Service Quality Marque is awarded annually to businesses who are proven to deliver consistently above-average service quality over a period of time. It is derived from independent robust evidence. For example, London Claims is based on over 20,000 data points.
  • The award is based on the views of specialist claims brokers.


How to make a claim

Just a quick note to say could you thank [TMK] for their transparency on this loss. It was refreshing to see this approach and the involvement of both claims and underwriting and really highlights the class act that… the team at TMK are.

Lead reinsurer

It is comforting to know that when your business is hit with a bolt from the blue, the insurance company… stands up to the plate and allows you to continue trading… I look forward to many years of hopefully never having to rely on your services, but with the knowledge that if we do, we know just how good you are.

Managing Director, printing company 

I wanted to send a short note to thank you [for your] thoroughly professional and supportive approach to the… fire claim.

CEO, retail company

Nick Sinfield
Group Head of Claims London
Tel: +44 (0)20 7886 9000
Karen Case
Deputy Head of Claims London
Tel: +44 (0)20 7280 8540