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Our overriding commitment to our customers is to deliver a highly responsive claims service. We strive to find solutions, not obstacles.


How to make a claim

Our experienced and professional team is committed to dealing with each claim fairly and promptly with both integrity and clarity.

Claims handlers at Tokio Marine Kiln are empowered locally, enabling them to make quick, informed decisions without the need to refer to a committee. Those decisions are made in alignment with our selected experts and brokers in order to progress claims in a prompt and efficient manner.

We pride ourselves on treating all of our business partners, clients and customers fairly. It is at the heart of what we do. And we are open with our customers, keeping them informed of the progress of their claim throughout its lifecycle.

Nick Sinfield
Group Head of Claims London
Tel: +44 (0)20 7886 9000
Karen Case
Deputy Head of Claims London
Tel: +44 (0)20 7280 8540