Our Purpose and Values
From enabling our customers to full their ambitions to helping businesses to recover following the world’s major disasters, what we do matters.
We seek specialty insurance risk to support our customers’ ambitions globally, while benefiting society and our people.
We enable our clients to thrive in a world full of risk as we strive for a better tomorrow.
Claims – The Human Way
We are different from our competitors in three important ways, where we seek to:
- see things through the lens of our policyholders and brokers
- listen and put the policyholder’s interest first
- operate not in a transactional way but in a human way; empathetically, fairly and with kindness
Always look for a reason to pay a claim."
Co-Founder of Kiln Group
We strive to embody our core values of empowerment, inclusion, excellence, integrity, innovation, and teamwork in everything we do and we support the values held by our parent company, Tokio Marine. Our values reflect the way we work and behave and are at the core of everything we do.
We take our responsibilities as a global insurer seriously and focus on providing the highest quality products and services to meet our customers’ expectations.
We operate our business responsibly, complying with all local laws and regulations that govern our industry wherever we operate, whilst seeking to be fair, honest and transparent in our dealings with all of our stakeholders.
We make decisions
We have the authority, freedom and personal responsibility to make informed and purposeful decisions
We value each other
We are enriched by our differences
We build on our heritage
We set high standards for ourselves and others and are recognised as the best
We do the right thing
We treat people with respect and embody our purpose and values
We are creative
We have an entrepreneurial spirit and look to continuously improve in creative ways
We are better together
We are one global team and we work together to achieve a common goal