A media company's drone crashed on rocks in the midst of filming. We listened to them and understood they needed to be sure their claim would be honoured before buying a replacement.
Failure to complete filming that day would lose them the contract with their client. The broker called our Claims team at 11:17am.
Establishing that the drone was beyond repair we were able to verbally agree that the drone was a 'total loss'; that their client's claim was valid and a replacement could be sourced.
We moved on immediately to prepare the documents the insured would need and were able to get a confirmation of settlement to them by 12:05pm, just 48 minutes from the time we were notified of the problem.
The client purchased a new drone the same day, completed filming and fulfilled their contract.
Both broker and client expressed their appreciation for our understanding and ability to work outside the formal claims process.
We were able to get a confirmation of settlement to them by 12:05pm, just 48 minutes from the time we were notified of the problem.