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Lloyd’s of London policies only

Lloyd’s of London policies only

If you have a complaint about a policy and your policy is underwritten at Lloyd’s of London you may direct your complaint at any time to the Complaints Department at Lloyd’s.

The Complaints Department
Lloyd's Market Services
Fidentia House
Walter Burke Way
United Kingdom

T: +44 (0)20 7327 5693

Lloyd’s policies can be identified by any of the following names which will be in your policy documents:

Certain Underwriters at Lloyd’s
R J Kiln 
Lloyd’s of London

The Complaints Department can act not only as a first point of contact but will also re-evaluate your complaint if you remain unhappy with our decision.

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at and are also available from the above address. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.