Empowered Expertise


The TMK Claims Human Way

We are different from our competitors in three important ways, where we seek to:

  • see things through the lens of our policyholders and brokers
  • listen and put the policyholder’s interest first
  • operate not in a transactional way but in a human way; empathetically, fairly and with kindness

In these times when technology has turned most relationships into transactions, we remain focused on the human relationship with our policyholders and brokers. This means we work to understand the policyholder’s perspective, the meaning and importance of the loss to them. 

In this way we put their interests, whether they are large commercial businesses, micro enterprises or consumers, at the heart of what we do and how we do it.

This is fundamental to how we conduct our business and is referred to as the TMK Claims Human Way.

You’ll see examples of that Human Way in action through all of our case studies.


Gracechurch Service Quality Marque – Outstanding

TMK has consistently been awarded the Outstanding marque by leading independent benchmarking research firm Gracechurch Consulting. In 2020, TMK was named market leader for its London Market Claims service and performance, after ranking first in all 10 service attributes in the Gracechurch report.


What do our clients say?

I wanted to send a short note to thank you [for your] thoroughly professional and supportive approach to the… fire claim.

CEO, retail company

It is comforting to know that when your business is hit with a bolt from the blue, the insurance company… stands up to the plate and allows you to continue trading… I look forward to many years of hopefully never having to rely on your services, but with the knowledge that if we do, we know just how good you are.

Managing Director, printing company 

Just a quick note to say could you thank [TMK] for their transparency on this loss. It was refreshing to see this approach and the involvement of both claims and underwriting and really highlights the class act that… the team at TMK are.

Lead reinsurer


Tobin Ryan
Head of Claims London
Tel: +44 (0)20 7360 1436
Karen Case
Claims Executive / Head of TMKI Claims London
Tel: +44 (0)20 7280 8540