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Our Customers

As insurers, what we do matters. We help aircraft to fly. We help to keep energy moving around the globe. We support those in need in the aftermath of some of the world’s most tragic disasters. We are there when the unpredictable happens – and we keep our promises.

With clients across the globe, the insurance we provide keeps the world moving. That is why it is vital that we live up to our aim to be a Good Company and a great place to do business.

Don't just take our word for it. Here's what our customers have to say about working with Tokio Marine Kiln 



We aim to provide the best possible products and services. However, we are aware that despite our commitment, things may not always go as planned. We take complaints very seriously at Tokio Marine Kiln and aim to handle them to your satisfaction in a quick and efficient manner.

If you have any questions or concerns about your policy or the handling of a claim in the first instance please contact your broker, intermediary or retail agent.

However if you wish to make a complaint you may do so in writing or verbally at any time following the guidance provided here.


Whistle-Blowing Policy

Everyone at Tokio Marine Kiln and at any third party is entitled to carry out their duties in an environment that is both ethical and compliant with legal and regulatory requirements. If anyone becomes aware of or has a reasonable suspicion that:

• they are being requested or required to be involved in any dishonest, unlawful or improper action; or
• any other member of staff, customer, agent, broker or supplier is behaving in a dishonest, unlawful or improper manner then concerns, suspicions or complaints can be raised in confidence or anonymously using the following email address:

Alternatively, you can contact our regulators, the Financial Conduct Authority and/or the Prudential Regulation Authority.