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How to make a claim

We understand that suffering a loss can be a difficult and stressful time and so we aim to make the claims process as efficient and straightforward as possible.

If you need to make a claim, please refer to your policy documentation, as this will provide you with a detailed explanation of how to make a claim and who to contact. If you do not have your policy documentation please contact your broker or intermediary.

We endeavour to treat people fairly and respond to claims in a fast, open manner. However, if it is felt that the level or service has not been sufficient and you are dissatisfied with the way your claim has been handled, please go to Our Customers.

Patrick Cannon
Head of Enterprise Risk and Casualty Claims London
Tel: +44 (0)20 7767 2118
Lee Bennett
Head of Delegated Claims London
Tel: +44 (0)20 7360 1450
Victoria Joslin
Head of Property, Marine & Aviation Claims London
Tel: +44 (0)20 7360 1418
Chris Hill
Claims Manager London
Tel: +44 (0)20 7280 8446
Guy Hillyard
Regional Head of Claims Singapore
Tel: +65 6632 3057
Mike McFarlane
Claims Manager Singapore
Tel: +(65) 6632 7160
Sharon Chan
Claims Manager Singapore
Tel: +(65) 6632 7157
Sugenthran Ramasamy
Senior Claims Manager Singapore
Tel: +(65) 6632 7162