Empowered Expertise


The security of data is very important to us and we will handle it with appropriate security measures.  We will collect and process data (including personal information) about any person insured for policy administration, the handling of claims and the provision of customer services, and may share it with related entities and with trusted service providers and agents such as lawyers, as well as other parties such as anti-fraud databases, subject to proper instruction and control. Our handling of data is consistent with the core necessary personal data uses and disclosures set out in the London Insurance Market Core Uses Information Notice, which the Insured should review.

All data may be used by us for generic risk assessment and modelling purposes but will not be used or passed to any other party for marketing products or services without the Insured’s express consent. All data provided by the Insured about other people to be insured, such as family, friends or other associates, must be with their permission.  It is the Insured’s responsibility to inform them about our use of their data.

Data will not be retained for longer than necessary and will be deleted within seven years after expiry of a policy, unless it is required for legal or regulatory reasons. The Insured has a number of rights in relation to its data, including the right to request a copy of the information, to correct any inaccuracies and in certain circumstances to have it deleted. Data transferred outside the European Economic Area will have equivalent protection.

Use of cookies

Cookies are pieces of information that a website transfers to an internet browsing device to store and track information about individuals. Most web browsers automatically accept cookies; this can be changed but it may prevent the full use of our website. Cookies are specific to the server that created them and cannot legally be accessed by other servers, which means they cannot be used to track an individual’s movements around the web. We use cookies to estimate our audience size and patterns; control how often visitors see similar ads; and track preferences to improve and update our website. Please see our cookies Section at on the cookies we use and how we use them.

If further information is required as to how data is processed, or as to the exercise of any rights under any data privacy laws, the Insured should contact:

The Data Protection Officer
Tokio Marine Kiln, 20 Fenchurch Street, London EC3M 3BY

T: +44 (0)20 7886 9000

If the Insured is not satisfied with the way in which any personal data has been managed, it may complain to the relevant Information Commissioner’s Office at:


Information Commissioner's Office
Wycliffe House
Water Lane

T: 0303 123 1113 (local rate) or 01625 545 745 (national rate)


Information Commissioner's Office
45 Melville Street

T: 0131 244 9001


Information Commissioner's Office
2nd floor
Churchill House
Churchill way
CF10 2HH

T: 029 2067 8400

Northern Ireland

Information Commissioner's Office
3rd Floor
14 Cromac Place

T: 0303 123 1114 (local rate) or 028 9027 8757 (national rate)