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We understand that suffering a loss can be a difficult and stressful time and so we aim to make the claims process as efficient and straightforward as possible.
If you need to make a claim, please refer to your policy documentation, as this will provide you with a detailed explanation of how to make a claim and who to contact. If you do not have your policy documentation please contact your broker or intermediary.
We endeavour to treat people fairly and respond to claims in a fast, open manner. However, if it is felt that the level or service has not been sufficient and you are dissatisfied with the way your claim has been handled, please go to Our Customers.
For general enquiries please email our claims team.