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How to make a claim

We understand that suffering a loss can be a difficult and stressful time and so we aim to make the claims process as efficient and straightforward as possible.

If you need to make a claim, please refer to your policy documentation, as this will provide you with a detailed explanation of how to make a claim and who to contact. If you do not have your policy documentation please contact your broker or intermediary.

We endeavour to treat people fairly and respond to claims in a fast, open manner. However, if it is felt that the level or service has not been sufficient and you are dissatisfied with the way your claim has been handled, please go to Our Customers.

Tobin Ryan
Head of Property & Special Lines Claims London
Property, Accident, Health & Life, Reinsurance, Bloodstock, Political Risk
Tel: +44 (0)20 7360 1436
Lee Bennett
Head of Delegated Authority Claims London
Tel: +44 (0)20 7360 1450
Victoria Joslin
Head of Marine & Aviation Claims London
Tel: +44 (0)20 7360 1418
Patrick Cannon
Head of Enterprise Risk Claims London
Enterprise Risk
Tel: +44 (0)20 7767 2118
Elliott Goss
Head of Casualty & Motor Claims London
Tel: +44 (0)20 7360 1694
Chris Hill
Claims Manager London
Tel: +44 (0)20 7280 8446
Vanessa Chiss
Legal & Claims Manager France
Aviation & Space
Tel: +33 (0)1 40 82 97 89
Udo Hansmann
Claims Manager Frankfurt
Tel: +49 (0)69 9778899-610
Guy Hillyard
Regional Head of Claims Singapore
Guy is TMK's Regional Head of Claims based in Singapore. He started in the Insurance industry in 1976 and has undertaken a variety of roles, mainly Aviation focused and within the Lloyd’s environment. Having Underwritten and managed the Outward Reinsurance function, he has returned to Claims; a role he originally undertook for Kiln in 1979.
Tel: +65 6632 3057
Mike McFarlane
Claims Manager Singapore
Mike McFarlane has enormous expertise in handling Marine Cargo and Hull claims. In the past few years has added Aviation claims to his repertoire. He has spend most of his 44 years in the industry as an underwriter within the Liverpool and Manchester markets. Mike is also a former Chairman of the Liverpool Underwriters and Marine Association and a former Northern representative on the Joint Cargo Committee.
Tel: +(65) 6632 7160
Sharon Chan
Claims Manager Singapore
Sharon is Claims Manager based in Singapore primarily responsible for the Accident & Health, Marine Liability, Casualty, Trade Credit and Political Risks portfolios in Asia. She holds a Bachelor’s Degree in Business and joined TMK in 2014. She spent the early part of her career at WK Webster, a premier marine loss adjusting company and held a regional claims role at Munich Re Singapore, where she maintained oversight of all large and complex marine claims originating from regional offices.
Tel: +(65) 6632 7157
Sugenthran Ramasamy
Claims Manager Singapore
Sugen is a TMK Claims Manager responsible for the property, construction and treaty portfolios for Asia. He has 20 years of claims management experience, including ten as a loss adjuster with Sedgwick. He is a qualified Civil Engineer and Chartered Loss Adjuster, winning multiple regional and global awards when undertaking his professional adjusting examinations.
Tel: +(65) 6632 7162