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How to make a claim

We understand that suffering a loss can be a difficult and stressful time and so we aim to make the claims process as efficient and straightforward as possible.

If you need to make a claim, please refer to your policy documentation, as this will provide you with a detailed explanation of how to make a claim and who to contact. If you do not have your policy documentation please contact your broker or intermediary.

We endeavour to treat people fairly and respond to claims in a fast, open manner. However, if it is felt that the level or service has not been sufficient and you are dissatisfied with the way your claim has been handled, please go to Our Customers.

For general enquiries please email our claims team.

Tobin Ryan
Head of Property & Special Lines Claims London
Property, Accident, Health & Life, Reinsurance, Bloodstock, Political Risk
Tel: +44 (0)20 7360 1436
Lee Bennett
Head of Property Binders Claims London
Claims
Tel: +44 (0)20 7360 1450
Victoria Joslin
Head of Marine & Aviation Claims London
Claims
Tel: +44 (0)20 7360 1418
Gail Corsini
Claims Manager London
UK Casualty & Federal
Tel: +44 (0)20 7280 8541
Patrick Cannon
Claims Manager London
Enterprise Risk
Tel: +44 (0)20 7767 2118
Lisa Amos
Claims Adjuster London
Motor
Tel: +44 (0)20 7360 1635
Francois Lamy
Claims Manager Brussels
Marine, Property, Liability
Tel: +32 (0)2 421 42 73
Marc Claessens
Deputy General Manager Brussels
Tel: +32 (0)2 421 4272
Vanessa Chiss
Legal & Claims Manager Paris
Aviation & Space
Tel: +33 (0)1 40 82 97 89
Anja Bussemas
Claims Manager Frankfurt
Accident & Health
Tel: +49 (0)69 9778899-620
Udo Hansmann
Claims Manager Frankfurt
Marine
Tel: +49 (0)69 9778899-610
Dave Schleeper
Claims Handler Amsterdam
Marine, Property, Liability
Juan Manuel Orus
Claims Manager Barcelona
Guy Hillyard
Regional Head of Claims Singapore
Tel: +65 6632 3057
Mike McFarlane
Claims Manager Singapore
All classes of business
Tel: +(65) 6632 7160
Sharon Chan
Claims Manager Singapore
All classes of business
Tel: +(65) 6632 7157
Sugenthran Ramasamy
Claims Manager Singapore
All classes of business
Tel: +(65) 6632 7162