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Our leadership team

Tokio Marine Kiln Executive Team


Charles Franks, Chief Executive Officer

Charles Franks is Group Chief Executive Officer of Tokio Marine Kiln – a leading, global provider of specialist and corporate insurance to the Lloyd’s and Company markets. Tokio Marine Kiln was formed in January 2014, following the integration of Lloyd’s specialist insurer Kiln and Tokio Marine Europe.

Prior to his current role, Charles was Chief Executive Officer of Kiln Group Limited and of R J Kiln & Co Limited – one of the largest managing agents in the Lloyd’s insurance market – from 2009 and 2007 respectively. A recognised leader with 30 years’ experience in the insurance industry, he led the successful integration of Kiln into the Tokio Marine Group following its acquisition in 2008; completed Kiln’s largest ever investment in 2011 of a US-based coverholder; and accelerated the company’s continued international expansion during his tenure.

Charles joined Kiln in 1993 as Deputy Active Underwriter of the Marine Syndicate 123 and was appointed as a Director of R J Kiln in 1995, before becoming Active Underwriter of the Marine division in 2001. He previously held posts with CW Rome and Sedgwick Group. Charles is an Executive Officer of Tokio Marine Holdings and a non-executive Director on the Lloyd's Franchise Board.

Shinji Urano, Deputy CEO

Shinji Urano is the Deputy CEO at Tokio Marine Kiln, a position he was appointed to in 2016. He joined Tokio Marine in 1985, initially working in the Marine Hull division in Tokyo as a sales representative. In 1996 he moved to the UK where he was responsible for managing client relationships and developing  new business for the company. Returning to Tokyo in 2001, he was appointed as Manager of the Production Department before being promoted to General Manager in 2009. In 2013 Shinji was made promoted to General Manager of the Marine Underwriting Department with the responsibility for all Marine business in the company.

In addition to his Tokio Marine position, Shinji holds a number of external insurance roles including Chairman of the Underwriting Committee for the Hull Reinsurance Pool of Japan and is an Executive Committee member of the International Union of Marine Insurance. In 2015 he was also made Chairman of the Marine Insurance Committee at the General Insurance Association of Japan.

Shinji holds a bachelor’s degree in Business Administration from Kyoto University as well as a Diploma in Risk Management and Insurance from the College of Insurance in New York.

James Dover, Group Chief Financial Officer

James Dover is Group Financial Officer at Tokio Marine Kiln. He led a highly successful career in finance specialising in insurance-related business in the US and the UK which spans 18 years.

A qualified chartered accountant, he joined Kiln in 2006 as Finance Director and became Group Chief Financial Officer in 2010. Prior to this, James held a number of senior finance positions with Deloitte and Lloyd’s of London underwriting firm Talbot.

He joined Deloitte in 1995 and spent two years working in its New York office from 1999. He left the company as a senior manager in 2003 to become Deputy Finance Director of Talbot.

He is Chairman of the Lloyd's Market Association Finance Committee and is a Director on the Board of WNC Insurance Services and NAS.

Paul Culham, Group Chief Underwriting Officer

Paul Culham has over 25 years’ experience as an Underwriter in the Lloyd’s of London market.

Paul joined Kiln on its graduate training programme in 1987 before moving in to the Marine & Special Risks division of Lloyd’s Syndicate 510 in 1989 to specialise in cargo insurance. Three years later he joined the Special Risks team, where he focused on political risks and began to develop consequential loss and trade disruption insurance products, some of which are still unique in the Market.

In 2001 he became Deputy Active Underwriter of the Marine & Special Risks division before being promoted to Active Underwriter of the division in 2007, simultaneously joining the Kiln board. Following the merger of Tokio Marine Europe and Kiln in 2015, Paul was promoted to the  position of Chief Underwriting Officer for the TMK syndicates before in 2016 becoming Group Chief Underwriting Officer, responsible for all underwriting activities at TMK.

Paul was a member of the Political Risks & Financial Contingencies Business Panel in the London Market between 2001 and 2015.

Anna McNamara, Group Chief Operating Officer

Anna joined TMK from Lloyd’s in 2006 as Senior Syndicate Accountant, having previously trained as a chartered accountant at Deloitte, and has been promoted through the company into her current position.

During her career with us she has played a pivotal role in a number of large, complex programmes; acted as a driving force in the Conduct Risk Project; undertaken strategic business planning; was involved in the implementation of Solvency II, and supported various group transactions including the merger of Kiln and TMEI.

Nigel Clemson, Group Head of HR

Nigel Clemson is the Group Head of HR at Tokio Marine Kiln. He joined the company in 2016 after an extensive career in human resources, managing organisational and culture change and creating high performing teams.

He spent his early career as a senior adviser and conciliator to the Advisory Conciliation and Arbitration Service (ACAS) promoting good working practices and settling high profile collective employment disputes. After moving in to the private sector, Nigel held Global HR Director level positions at a range of blue chip companies including BT, Credit Suisse and Aviva Insurance. Before joining TMK, Nigel was Group Head of HR at the telematics insurer, Insure the Box.

Nigel is a member of the Chartered Institute of Personnel and Development and holds a Master’s Degree in Employee Relations. He also has Approved Person status from the FCA.

Fiona Molloy, Group Company Secretary & Head of Legal Services

Fiona Molloy is Group Company Secretary & Head of Legal Services at Tokio Marine Kiln.

A Chartered Secretary with a career background in Governance and legal services, she was appointed Group Company Secretary & Head of Legal Services at Kiln in 2012, having joined the company in 2006. Fiona completed her degree and professional studies in law joining a city law firm as a member of their insurance litigation department.

She then moved to Virgin Management Limited where she played a key role in numerous corporate transactions including the start-up of Virgin Mobile and the sale of a 49% share of Virgin Atlantic to Singapore Airlines. Following this, Fiona spent five years at investment management company M&G Limited, where she headed up the company secretariat function.

Fiona was appointed as Group Compliance Officer & Company Secretary of R J Kiln & Co Limited in 2010. She is a Fellow of the Institute of Chartered Secretaries and Administrators.