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Tokio Marine Kiln Executive Team
Charles Franks, Chief Executive Officer
Charles Franks is Group Chief Executive Officer of Tokio Marine Kiln – a leading, global provider of specialist and corporate insurance to the Lloyd’s and Company markets. Tokio Marine Kiln was formed in January 2014, following the integration of Lloyd’s specialist insurer Kiln and Tokio Marine Europe.
Prior to his current role, Charles was Chief Executive Officer of Kiln Group Limited and of R J Kiln & Co Limited – one of the largest managing agents in the Lloyd’s insurance market – from 2009 and 2007 respectively. A recognised leader with 30 years’ experience in the insurance industry, he led the successful integration of Kiln into the Tokio Marine Group following its acquisition in 2008; completed Kiln’s largest ever investment in 2011 of a US-based coverholder; and accelerated the company’s continued international expansion during his tenure.
Charles joined Kiln in 1993 as Deputy Active Underwriter of the Marine Syndicate 123 and was appointed as a Director of R J Kiln in 1995, before becoming Active Underwriter of the Marine division in 2001. He previously held posts with CW Rome and Sedgwick Group. Charles is an Executive Officer of Tokio Marine Holdings and a non-executive Director on the Lloyd's Franchise Board.
Shinji Urano, Deputy CEO
Shinji Urano is the Deputy CEO at Tokio Marine Kiln, a position he was appointed to in 2016. He joined Tokio Marine in 1985, initially working in the Marine Hull division in Tokyo as a sales representative. In 1996 he moved to the UK where he was responsible for managing client relationships and developing new business for the company. Returning to Tokyo in 2001, he was appointed as Manager of the Production Department before being promoted to General Manager in 2009. In 2013 Shinji was made promoted to General Manager of the Marine Underwriting Department with the responsibility for all Marine business in the company.
In addition to his Tokio Marine position, Shinji holds a number of external insurance roles including Chairman of the Underwriting Committee for the Hull Reinsurance Pool of Japan and is an Executive Committee member of the International Union of Marine Insurance. In 2015 he was also made Chairman of the Marine Insurance Committee at the General Insurance Association of Japan.
Shinji holds a bachelor’s degree in Business Administration from Kyoto University as well as a Diploma in Risk Management and Insurance from the College of Insurance in New York.
James Dover, Group Chief Financial Officer
James Dover is Group Financial Officer at Tokio Marine Kiln. He led a highly successful career in finance specialising in insurance-related business in the US and the UK which spans 18 years.
A qualified chartered accountant, he joined Kiln in 2006 as Finance Director and became Group Chief Financial Officer in 2010. Prior to this, James held a number of senior finance positions with Deloitte and Lloyd’s of London underwriting firm Talbot.
He joined Deloitte in 1995 and spent two years working in its New York office from 1999. He left the company as a senior manager in 2003 to become Deputy Finance Director of Talbot.
He is Chairman of the Lloyd's Market Association Finance Committee and is a Director on the Board of WNC Insurance Services and NAS.
Denise Garland, Group Chief Operating Officer
Denise Garland is Group Chief Operating Officer at Tokio Marine Kiln. She joined Kiln as Chief Operating Officer in 2012.
A Chartered Financial Analyst and qualified accountant, she has held a variety of senior finance and operational roles over the past 15 years. Denise began her career as an accountant at Ernst & Young.
In 2002, she joined Willis Group as Financial Controller for marine business and went on to become the Executive Director of Integrations in UK & Ireland, where she successfully integrated several broking firms into the Group, each within 100 day targets.
In 2006, she joined Man Group where she rebuilt their foreign exchange hedging system which traded around $60 billion each year, and helped to save the business $10 million in annual costs.
She moved to Zurich to run the company’s securities dealer and market maker, before returning to London as COO of product and client operations in 2010.
Paul Culham, Group Chief Underwriting Officer
Paul Culham has over 25 years’ experience as an Underwriter in the Lloyd’s of London market.
Paul joined Kiln on its graduate training programme in 1987 before moving in to the Marine & Special Risks division of Lloyd’s Syndicate 510 in 1989 to specialise in cargo insurance. Three years later he joined the Special Risks team, where he focused on political risks and began to develop consequential loss and trade disruption insurance products, some of which are still unique in the Market.
In 2001 he became Deputy Active Underwriter of the Marine & Special Risks division before being promoted to Active Underwriter of the division in 2007, simultaneously joining the Kiln board. Following the merger of Tokio Marine Europe and Kiln in 2015, Paul was promoted to the position of Chief Underwriting Officer for the TMK syndicates before in 2016 becoming Group Chief Underwriting Officer, responsible for all underwriting activities at TMK.
Paul was a member of the Political Risks & Financial Contingencies Business Panel in the London Market between 2001 and 2015.
Roger Bickmore, Group Strategic Development Director
Roger Bickmore is Group Strategic Development Director at Tokio Marine Kiln. He joined Kiln in August 2006 as Business Development Director.
With 30 years’ experience in the insurance industry, he has held a number of senior management roles in the London Market, in Continental Europe and Asia. He commenced his career at RSA, initially as a financial products underwriter before managing their reinsurance operation in Singapore and European global risk managed division based in Rotterdam.
Roger then switched to Lloyd’s spending a year leading a project team working to liberalise distribution for the Corporation before joining Aon to head up their group of specialist underwriting agencies.
With a career background in the underwriting and distribution of specialist classes of insurance and reinsurance, a keen advocate of social media with his own blogging platform, Roger is passionate about keeping the risk transfer business relevant.
Andrew Hitchcox, Group Chief Risk Officer
Andrew Hitchcox is Group Chief Risk Officer at Tokio Marine Kiln. He joined Kiln in 2006. A qualified actuary with over 30 years’ experience in the London Market, he is the Chief Risk Officer and Solvency II Programme Director.
He has extensive experience of reserving, pricing, measurement of economic profitability, risk-based capital modelling and capital assessment, and risk management. He is also the current Chairman of the Risk Management Board of the Institute of Actuaries.
In 2011, he was presented with an Outstanding Contribution Award by the Institute and Faculty of Actuaries for his work within general insurance research.
Nigel Clemson, Group Head of HR
Nigel Clemson is the Group Head of HR at Tokio Marine Kiln. He joined the company in 2016 after an extensive career in human resources, managing organisational and culture change and creating high performing teams.
He spent his early career as a senior adviser and conciliator to the Advisory Conciliation and Arbitration Service (ACAS) promoting good working practices and settling high profile collective employment disputes. After moving in to the private sector, Nigel held Global HR Director level positions at a range of blue chip companies including BT, Credit Suisse and Aviva Insurance. Before joining TMK, Nigel was Group Head of HR at the telematics insurer, Insure the Box.
Nigel is a member of the Chartered Institute of Personnel and Development and holds a Master’s Degree in Employee Relations. He also has Approved Person status from the FCA.
Fiona Molloy, Group Company Secretary & Head of Legal Services
Fiona Molloy is Group Company Secretary & Head of Legal Services at Tokio Marine Kiln.
A Chartered Secretary with a career background in Governance and legal services, she was appointed Group Company Secretary & Head of Legal Services at Kiln in 2012, having joined the company in 2006. Fiona completed her degree and professional studies in law joining a city law firm as a member of their insurance litigation department.
She then moved to Virgin Management Limited where she played a key role in numerous corporate transactions including the start-up of Virgin Mobile and the sale of a 49% share of Virgin Atlantic to Singapore Airlines. Following this, Fiona spent five years at investment management company M&G Limited, where she headed up the company secretariat function.
Fiona was appointed as Group Compliance Officer & Company Secretary of R J Kiln & Co Limited in 2010. She is a Fellow of the Institute of Chartered Secretaries and Administrators.